FAQ

FAQ2020-07-21T15:49:22-06:00
How Do I Book My Flights To Israel?2020-08-14T13:19:23-06:00

We not only take care of your land package on the ground, but we also offer great group airfare with added perks. We are here to take care of the overall hassle of working with the airlines, including booking discounted group airfare, handling names, deposits, schedule changes, payments, etc. Check out our Group Airfare page for more details.

What If I Only Need Airfare?2020-08-14T13:19:15-06:00

We’re here to help! We can book just the airfare for your group even if your land package is already arranged. Feel free to check out our Group Airfare page for more details.

Do You Book Other Destinations?2020-09-22T13:47:18-06:00

Although we only book land packages and tours to Israel, we have been booking group airfare for churches, schools, and mission groups for 35+ years. Our partnerships in the industry and our decades of experience have made us experts in booking airfare all around the world. Feel free to check out our Group Airfare page for more details.

How safe is Israel?2020-07-21T10:18:06-06:00

Each year hundreds of thousands flock to Israel from all parts of the world. Israel and their people extend a warm welcome toward their tourists which is why they rank so high in safety and as a worthwhile travel destination. The Israeli government is constantly monitoring conditions for the safety of all passengers and visitors of Israel.

For more information on the Israeli Ministry of Tourism, follow the link below!

https://www.gov.il/en/departments/ministry_of_tourism

What’s included in my tour?2020-07-21T15:50:37-06:00
  • Airfare and Transportation
  • Customized Itinerary
  • Biblical and Historical Sites
  • Breakfast & Dinners
  • Licensed Tour Guides
  • Luxury Coach Buses
  • Entrance Fees
  • Cultural Experience

*Each tour can differ depending on package, but most tours will include the above

Can I drink the water?2020-07-21T10:20:22-06:00

Tap water is safe to drink in Israel at hotels and most other sites. We recommend drinking lots of water to stay hydrated and also purchasing bottles of water in country as you will be walking, hiking and moving throughout your trip.

Will I need an adapter-converter?2020-07-21T15:50:56-06:00

For US citizens you will need an adapter-converter. The electric current in Israel is 220 volts, C, single phase, 50 Hertz, the same as in Europe and most Israeli sockets are three-pronged which are not the same as the US. As with any other trip you take, make sure you bring your chargers for your laptops, phones, tablets and other electronic devices.

You can purchase an adapter-converter on websites like Amazon, at a Best-Buy, or your local electronics store.

Will I have internet access?2020-07-21T10:22:04-06:00

Israel is a modern nation featuring excellent internet coverage in most areas, but you will need to secure an international data and calling plan from your service provider (AT&T, Verizon, etc.) Most hotels in Israel offer Wi-Fi service, as well as many coffee shops and restaurants. The City of Tel Aviv actually offers a citywide free Wi-Fi network with 80 free Internet “hot spots” across the city. Israel’s country code is + 972.

Do I need insurance?2020-07-21T15:51:47-06:00

We strongly recommend purchasing some form of travel insurance which can help ease your concerns and any emergencies that could arise during your tour. Most affordable plans provide valuable coverage for things such as trip cancellations, lost luggage, medical expenses and any other unforeseen circumstance that could arise.

In the event that you must cancel your participation in a travel program, trip cancellation insurance may be the only source of reimbursement.

City Express Travel & Tours does not directly sell travel or international medical insurance; however we recommend two reliable and affordable companies. Please follow this link…. https://cityexpresstravel.net/travel-insurance-2/

Will I be able to use my cell phone?2020-07-21T10:23:17-06:00

With today’s modern technology, there are several options. We first recommend that you check with your current cell phone provider (AT&T, Verizon, etc.) as they may offer an inexpensive international rate that will allow you to use your phone for voice and data needs in Israel.

Since Wi-Fi is readily available in Israel, many travelers use smartphone apps (i.e. Skype or WhatsApp or FaceTime) to make international calls over Wi-Fi.

You can also rent a phone within Israel. Please click these recommend companies for more details… www.talknsave.net or www.travelcell.com.

Is there any free time?2020-07-21T15:53:03-06:00

Typically your day starts at about 8 AM and your tour and sightseeing will end around 5-6 PM (based on your itinerary for the day). In the evenings you will have free time which usually consists of being in the hotel and relaxing with your group before you start the next day.

If you would like free time during the day on your tour so that you can roam the city on your own, that can definitely be arranged. Please ask at time of booking.

How much walking is required?2020-07-21T10:26:05-06:00

Each day on your tour does require lots of walking and movement throughout the day. Israel is a land of hills and plateaus so please be sure you are in good physical condition to walk daily and we highly recommend wearing comfortable, broken-in, closed toed walking shoes as you tour throughout the day.

If there are any particular disabilities or mobility issues please mention at the time of booking.

Are hairdryers available in hotel?2020-07-21T10:27:47-06:00

Yes, a majority of hotels do have hair dryers available in the room. Keep in mind if you bring your own hair dryer, you may need an adapter-converter.

Think Israel. Visit Israel. Let’s Explore Together.

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